Shipping policy

Order Processing Time

All orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, including your tracking number.

Shipping Origin

All our products are carefully inspected, packed, and shipped directly from our physical store in Kraków, Poland.

Shipping Rates and Estimates

We offer worldwide shipping to ensure your order arrives quickly and safely.

  • Poland (Domestic):

    • Standardowa: 20.00 PLN (Estimated delivery: 3-5 business days) — Free on orders 200.00 PLN and up

    • Ekspresowa: 65.00 PLN (Estimated delivery: 1-2 business days)

  • European Union: $30.00 USD (Estimated delivery: 3-5 business days)

  • Rest of the World (USA, Canada, Australia, etc.): $50.00 USD (Estimated delivery: 5-8 business days)

Shipping charges for your order will be automatically calculated and displayed at checkout.

Customs, Duties, and Taxes

All international orders are shipped Delivered At Place (DAP). Colorhair.sl is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, duties, etc.) are the sole responsibility of the customer.

Please note the specific regional rules that may apply to your order:

  • European Union (EU): Smooth sailing! As we ship from within the EU (Poland), there are no additional customs duties or import taxes for EU deliveries.

  • Rest of the World (USA, UK, Canada, Australia, Norway, etc.): Your local customs authority may charge import duties and taxes upon the package's arrival in your country. Please check your local customs regulations before placing an order to avoid unexpected fees.

Refused Packages Due to Customs

If a package is returned to us because the customer refuses to pay the required local customs duties or taxes, the original shipping cost and any return shipping fees or penalties incurred by Colorhair.sl will be deducted from your final refund.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, provided that the item is unused and in its original, unopened packaging. Please refer to our full Return and Refund Policy for detailed instructions.