Return and Refund Policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Hygiene & Safety Requirement (Crucial)

Due to hygiene reasons and the nature of our products, hair extensions can ONLY be returned in their original, unopened packaging with all factory seals and bindings intact. We cannot accept returns, refunds, or exchanges for hair that has been opened, worn, altered, or removed from its original packaging. Once the seal is broken, the product is considered used and is no longer eligible for return.

Return Process

To start a return, you can contact us at svetalutovchenko@gmail.com. If your return is accepted, we will provide instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address: Colorhair.sl, Skawińska 22 m.7, 31-066 Kraków, Poland

Return Shipping Costs

The customer is responsible for all return shipping costs. Due to the high value and delicate nature of our products, returns must be shipped using a reliable express courier service with full door-to-door tracking (specifically UPS). We do not accept returns sent via standard, untracked postal services, and we are not responsible for packages lost or damaged in transit.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items

Certain types of items cannot be returned, such as custom products (special orders or personalized items). Unfortunately, we also cannot accept returns on final sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at svetalutovchenko@gmail.com.